Momentum is a customer intelligence platform that instantly turns conversations into valuable GTM data. It seamlessly integrates with your existing tools (Zoom, Gong, Chorus, Google Meet, etc.) and uses AI and automation to extract and synthesize data at scale without your team needing to adopt a new tool.

We’re a fast-growing Series A company backed by FirstMark Capital, Stage 2 Capital and Basis Set Ventures. We have a strong and committed customer base that includes Zscaler, 1Password, Ramp, Demandbase, and many more.

We’re looking to add another hybrid Solutions Engineer / CSM who is technical, self-directed, highly personable and responsive. You’ll take immediate ownership of key accounts and have a direct impact on top-line revenue for our business. Momentum is a hybrid company, with offices in Oklahoma City, Vancouver, Rosario (Argentina) and Hyderabad.

This role is based in Vancouver, Canada with an expectation to be in the office 3 days a week.

Areas of Ownership

Customer Relationship

• Be the primary point of contact for our customers through Slack and video calls
• Debug, build workflows, triage requests, and be the bridge between customers and our engineering team
• Build and maintain strong, long-lasting relationships with our customers, acting as the primary point of contact for technical and strategic discussions.
• Understand our customer’s business goals and challenges, aligning Momentum’s products to meet their needs.

Customer Onboarding/Training

• Lead the onboarding process from POC to post-sales, ensuring that our customers get immediate value in our product
• Meet weekly, bi-weekly or monthly with customers to discover new problems to tackle together and how Momentum can help
• Conduct training sessions to empower our customers to get the most out of the Momentum platform

Strategic Account Planning

• Collaborate with clients to develop and execute strategic account plans, identifying opportunities for upselling and cross-selling based on client needs and our product offerings.
• Proactively manage account renewals, working closely with the sales team to identify expansion opportunities and contribute to revenue growth.

Product Feedback and Improvement

Act as a liaison between our customers and our founders/product teams to directly convey customer feedback and contribute to the continuous improvement of our products.